- An idea-first approach leads to failure in 70 - 90 percent of the time
- The truth is when it comes to innovation: voice of the customer practice does not work
- Companies do not know how to listen to customers
- Markets consist of people who are trying to get a job done…the goal of innovation is help customers get a job done better
- Products come and go - the job is the stable, long-term focal point around which value creation should be centered
The Secrets to Predictable Innovation

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